Returns are accepted on faulty items only within 14 days of receipt and we will only exchange faulty items like for like not for an alternative. All returns must be agreed in advance verbally and a covering letter enclosed with the return. All return postage costs are the responsibility of the you the buyer For full details of your rights go to: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If payment is received before 3pm, we dispatch your order right away. If after 3pm we dispatch your order on the next working day, for in stock items. For special order items, please allow up to 21 days for delivery.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Contact us Mon-Fri 9am - 6pm